Privacy Policy

Please read this Privacy Policy carefully. It outlines the ways in which Another World VR Ltd. ("Another World," "we," or "us") collects, uses, discloses, and protects your personal information. By using our website https://anotherworldbc.ca (the "Website") and our VR experience booking services (the "Services"), you agree to the terms of this Privacy Policy and our Terms of Service.

1. Scope of This Policy

This policy applies to all visitors and users of our Website and Services, including any personal information collected through our booking platform, contact forms, analytics tools, and communications.

2. Types of Information We Collect

We may collect the following types of information:

Personal Identifiable Information (PII): such as your name, email, phone number, and payment details when you make a booking or contact us.
Technical Data: such as IP addresses, browser type, device identifiers, and log information to monitor Website performance and usage.
Cookies and Tracking Data: used for Website functionality and analytics. See section 8 for more on cookies.

We do not knowingly collect information from children under 13 years of age. Parents may request access or deletion of their child’s data by emailing [email protected].

3. How We Use Your Information

We use your information to:

Process and confirm your bookings
Respond to customer service inquiries
Send updates about our services, offers, or promotions (only if you've opted in)
Analyze user behavior for improving our Website and Services
Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Sharing Your Information

Your information may be shared with:

Service providers involved in payment processing, booking, or marketing (e.g., CRM tools)
Law enforcement or other authorities when required by law
Successor entities in the event of a merger or business transfer

5. Your Rights and Choices

You may:

Access and correct your information
Withdraw consent to marketing communications
Request deletion of your data (subject to legal obligations)
Opt out of cookies via browser settings

If you're a resident of the European Union, you may have additional rights under the GDPR. See Section 10 below.

6. Data Security

We use physical, technical, and administrative safeguards to protect your data. However, no internet transmission is completely secure. Use of our Website is at your own risk.

7. Retention Policy

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required by law.

8. Cookies and Web Tracking

Our Website uses cookies for session management and analytics. These cookies do not collect personally identifiable information unless you provide it voluntarily. You can manage cookie preferences in your browser settings.

9. International Data Transfers

As our service providers may operate outside of Canada, your data may be transferred and stored in jurisdictions with different data protection laws. We use contractual and technical safeguards to ensure your data remains protected.

10. GDPR Rights (For EU Users)

If you are located in the EU, you have the right to:

Be informed about how your data is used
Access, correct, or delete your personal data
Object to or restrict processing
Request data portability
Lodge complaints with your data protection authority

Legal basis for processing your data may include your consent, performance of a contract, compliance with legal obligations, or legitimate business interests.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the revised date. Continued use of our Website or Services after updates signifies your acceptance.